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Training usually brings to mind employee-focused learning and development classes, but what about training your customers? Customer training is another way of talking about customer education, which includes everything from marketing emails to guidebooks, to instruction manuals or FAQ pages, to customer service call scripts. In short, it’s whatever materials help your customers better understand how to use and get the most out of your product.
But just what are the benefits of customer training?
Ardent has helped companies develop the training tools that organizations need to help effectively educate and support their customers. Take a look at our case study to find out how we created custom assets that helped one financial brand to simplify complex financial topics for its entire customer base, and in doing so, elevated the customer experience.
For more information on how custom learning assets could benefit your organization, get in touch with us today for a complimentary consultation on your L&D needs.