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LZBCaseStudy

Modernizing Customer Experiences through Learning Solutions

A Modern Experience

After recent acquisitions and core business growth, a global leader in residential furniture recognized the need for a custom learning solution to create consistent customer experiences.

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The Challenge

Acquisitions made up roughly 70% of the organization’s recent growth—effectively integrating these new brands created a clear need for training and support. While the client was not merging the acquired brands with the existing brand, they needed to ensure a consistent customer purchasing experience company-wide. The client also wanted to elevate and modernize their product information through refreshed user interfaces, colorful assets and interactive content in an effort to boost both sales and employee engagement.

The Results

“Ardent Learning does not drop the ball and is able to meet the timelines despite the challenges on our end. Overall, the project was a success and Ardent is understanding and a pleasure to work with." —Key Stakeholder 

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