When Volvo received underwhelming customer scores, key leaders decided to make significant investments in employees’ personal development. They called on Ardent to build the framework that would help their workforce adapt to changing expectations and anticipate customer needs.
The automotive industry is highly competitive. Retail teams must be equipped for high-pressure situations and ever-changing customer needs. Although the subject of this case study already offered employee training initiatives, low industry scores inspired company leaders to launch an entirely new approach—one that would empower learners to develop soft skills and reinforce their learning on a consistent basis.
One stakeholder shared, “The most recent NADA Dealer Attitude survey results are outstanding. Our customers are
telling us that we are providing some of the top training in the industry. The survey capped off a year of great results.
I want to thank you and your staff for playing such a key role in much of what we have accomplished.”
Today, the corporate university continues to educate Volvo’s global workforce.