As a globally recognized retailer, Tiffany & Co.’s success hinges on its strong brand image. To uphold its respected status, company leaders not only recruited high caliber talent, but also prioritized a strategic onboarding process that would help new hires quickly and effectively serve as extensions of the powerful brand.
As a luxury brand, Tiffany & Co. acquired high-end clientele with elevated expectations of their retail experience. With products priced into the millions, each face-to-face encounter held massive revenue potential. Knowing the importance of investing in their workforce, Tiffany & Co. leaders called on Ardent to analyze and improve their onboarding system.
By the end of the project, Tiffany & Co. executives felt proud of their successful onboarding program. In addition to rising levels of confidence as new employees took over job responsibilities, there was a notable increase in employee engagement and employee retention, which reduced overall turnover costs. Ardent also encouraged Tiffany & Co. to lean into its brand equity as an employee value proposition in recruiting endeavors.